PATIENT'S PERCEPTION ON THE QUALITY OF RADIOTHERAPY SERVICES IN TWO TEACHING HOSPITALS IN NIGERIA

Sowunmi Anthonia C, Fatiregun Omolara Amina, Alabi Adewumi O, Ibitoye A Zaccheus, Irurhe A Kingsley, Oyedeji S A,

Available online Jul 19, 2018.

[ Original ] Volume 24, Issue 3, 2015, Pages 246-251


Abstract

OBJECTIVE:Patient satisfaction is an important and commonly used indicator for measuring the quality in health
care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the
13 timely, efficient, and patient-centered delivery of quality health care .A review of quality of services from the
patient's perspective could be a method of assessing in order to improve servicesand achieve total quality
management.This study was designed to assess patients' perception on the quality of Radiotherapy services in
Lagos University Teaching Hospital (LUTH) Lagos and University College Hospital (UCH) Ibadan.
METHODOLOGY:This study is a cross-sectional study.This research lasted for a period of two months and all
patients receiving radiotherapy within is period were included in this study.A total of 246 questionnaires were
completed (152 and 94 in LUTH and UCH respectively) and the data collection was by semi-structured
questionnaire.Data obtained were collected and analyzed using SPSS statistics [Social Sciences Statistical Package]
17.0 version.
RESULTS: The findings of this research indicated that 68.4% in LUTH and 53.2% in UCH of the patients
experienced good care.It also revealed that there is good interaction between the staff and the patient.Most of the
patients spent more than 3 hours before receiving treatment and also the reason for such delay were not explained
to them.The rate of preferential treatment was noted to be high.
CONCLUSION: This study will contribute positively towards achieving effective and qualitative radiotherapy
services by creating awareness for the need to minimize patient waiting time as well as the need to explain the
reason for such delays.The department should adopt better ways of appointment system so that treatment will be
on first come first serve basis.
This study will contribute positively towards achieving effective and qualitative radiotherapy services by creating
awareness for the need to minimize patient waiting time as well as the need to explain the reason for such delays.
The department should adopt better ways of appointment system so that treatment will be on first come first
serve basis.


Keywords

Patient, Perception, Quality, Radiotherapy,

July - September 2015

Volume 24 | Issue 3

Page Nos. 246-251

Online since Jul 12, 2018

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